Refunds & Returs Policy | Tek Ai Pty Ltd
Tek Ai Pty Ltd offers a 14-day change of mind return policy, with no restocking fee for unused items and a 15% fee for opened items. Faulty products within the warranty can be repaired, replaced, or refunded upon assessment. Review our detailed policy for specific conditions, and contact [email protected] for returns or inquiries.
Shop confidently at Tek Ai Pty Ltd with our 14-day change of mind policy (Terms and Conditions Apply). This policy covers both online and in-store purchases made from Tek Ai Pty Ltd.
To Initiate a Return:
For online purchases, please raise a ticket by emailing [email protected]. We prioritize customer satisfaction and encourage you to review our Refund, Return, and Warranty Policy to understand your rights under the Australian Consumer Law.
Australian Consumer Law
Our policy aligns with the Australian Consumer Law (ACL), ensuring your rights to a replacement or refund for major failures, and repair or replacement if goods do not meet acceptable quality standards.
User-Generated Data
Devices returned for repair may be reset to factory settings, so please back up all essential data beforehand. Tek Ai Pty Ltd does not provide data backup or recovery services.
Returning Faulty Products within Warranty:
If you suspect a product is faulty within the warranty period, raise a ticket or visit the store for assessment. Repairs, replacements, or refunds will be initiated only after confirming the fault. Replacements cannot be dispatched before receiving the faulty product.
14-Day Change of Mind Policy:
• Unused and Sealed Items: No restocking fee.
• Opened Items: May incur a 15% restocking fee.
• Returns After 14 Days: Not accepted unless faulty; a minimum 15% restocking fee applies.
• Non-Refundable: Payment surcharges and shipping costs.
For specific exclusions and exceptions, please review our detailed policy. At Tek Ai Pty Ltd, your satisfaction is our priority. Shop with confidence!
