Dispatch and Deliveries Policy | Tek Ai Pty Ltd

Tek Ai Pty Ltd partners with trusted third-party carriers to ensure timely and reliable order fulfillment. Our current service providers include:

• Australia Post
• StarTrack
• StarTrack Express

Estimated Time of Arrival

Orders are processed and shipped from our warehouse in Melbourne, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day. If any items in your order are out of stock, this will be indicated on your account’s order details page.

The Estimated Delivery Date is determined by two key factors:

• Order Processing: Most orders are prepared for dispatch within 1 business day. However, custom builds or special orders may require additional processing time.
• Transit Time: This is the duration it takes for your order to reach you after leaving our warehouse.

Please note:

• Delivery times are approximate and do not include order processing time.
• We currently only ship within Australia.
• Items weighing more than 5kg cannot be shipped to PO boxes.
• For an accurate Estimated Time of Arrival (ETA) based on your postcode and chosen carrier, please refer to the shopping cart page.

Shipping Costs

Shipping costs are calculated on a “per item” or “per kg” basis, depending on the shipping method selected (Standard or Express). Occasionally, we offer free shipping on select categories or promotions.

Communication

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

If you have any questions or concerns regarding your order, please contact us at [email protected].

Please Note: Tracking information may take up to 24 hours to be updated.

Exclusions

Certain shipping offers, services, and fees may not apply to specific orders:

• Free shipping offers do not apply to orders with dealer pricing.
• Nationwide delivery is available to areas accessible through our standard carriers (Australia Post or StarTrack Express), excluding remote locations with high delivery costs. For clarification, please contact us before placing your order.